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Elements and Performance Criteria

1. Dispatch resources
   • Equipment and systems are used to locate, allocate and dispatch resources, in accordance with organisational procedures
   • Resource dispatch announcements are made accurately in an organised, concise and complete manner using clear and appropriate language, in accordance with organisational procedures
   • Public safety agencies and organisations are notified, in accordance with operational procedures
   • Communication with dispatched resources is established and recorded
   • Additional information is disseminated to responding resources and personnel
   • Resource dispatch follow up procedures are implemented, in accordance with organisational procedures
   • Administrative duties and support tasks are completed promptly, in accordance with organisational policies and procedures
   • Incident information is recorded, maintained and updated, in accordance with organisational procedures and requirements
   • Backup or business continuity systems are used, as required, in accordance with organisational policies and procedures
2. Determine appropriate response
   • Information required to determine an appropriate response to an incident is identified, in accordance with organisational policies and procedures
3. Sources of information are accessed and relevant information is retrieved, in accordance with organisational procedures
4. Availability of resources is determined
5. Organisational response procedures are applied to ensure appropriate resources are matched to incident
6. Requests for assistance are prioritised, in accordance with organisational protocols and legislation
   • Equipment and systems are used to locate, allocate and dispatch resources, in accordance with organisational procedures
7. Resource dispatch announcements are made accurately in an organised, concise and complete manner using clear and appropriate language, in accordance with organisational procedures
8. Public safety agencies and organisations are notified, in accordance with operational procedures
9. Communication with dispatched resources is established and recorded
10. Additional information is disseminated to responding resources and personnel
11. Resource dispatch follow up procedures are implemented, in accordance with organisational procedures
12. Administrative duties and support tasks are completed promptly, in accordance with organisational policies and procedures
13. Incident information is recorded, maintained and updated, in accordance with organisational procedures and requirements
14. Backup or business continuity systems are used, as required, in accordance with organisational policies and procedures
15. Provide ongoing support to operations
    • Status of resources are monitored, in accordance with organisational requirements
16. Field requests are monitored, prioritised and actioned, in accordance with organisational procedures
17. Additional resources are allocated, as required
18. Resource information is maintained and updated, in accordance with organisational procedures
19. Communication with personnel in the field is maintained and recorded, in accordance with organisational procedures

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment. Non-essential conditions may be found in the Companion Volume Implementation Guide.

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